KeenWeb Support
24X7 fast support with 100% customer satisfaction
Please log your ticket via e-mail before calling. This ensures that it is allocated to the engineer most suitable to address your query. Have your ticket number ready when calling. The ticket number is returned when first raising your issue via e-mail and is located within the subject field of all related e-mails.
KeenWeb t/a part of Menship Limited a registered company in England & Wales. Company number 09221987.
Frequently asked questions
What is cPanel?
The cPanel/WHM software suite is a graphical front end for server management. It makes administration of your server easy, including adding accounts, e-mail addresses, ftp accounts, etc. This is highly recommended on a Linux server if you do not have advanced knowledge of Linux servers.
Official website: http://cpanel.net/cpanel-whm/
Do I need technical knowledge to use web hosting?
We’ve made our web hosting services accessible for everyone. We’ve designed our control panel so that it is easy to manage your domains and web hosting in one place. The FTP feature of our web hosting services makes it simple to upload your website. If you’ve never used web hosting before, our support team are available on the phone and online to help you get started.
When I register a domain name, who will have ownership of it?
When you register a domain name with KeenWeb, you will have full ownership of your domain name. This means that you can move your domain name somewhere else or modify it however you want. You have full control over your domain name.
How long does it take before my domain name is active?
Once your domain name has been registered (or transferred, if applicable), it usually takes about 12-24 hours to be active. All Internet providers must update their records (DNS tables) to reflect the new site’s location.
How long does it take for the DNS to update?
From the time you change the DNS on your domain name to point to our name servers it will take approximately 12-24 hours for the change to propagate throughout the Internet and become active. During this time your website may be down until the change has fully propagated through the Internet.
What nameservers (DNS) should I use?
Our nameservers are outlined below
Nameserver 1: ns1.keenwebhosting.com (77.72.0.13)
Nameserver 2: ns2.keenwebhosting.com (139.162.254.53)